User Data Deletion Instructions

1. Who this is for

• Businesses that connected a Facebook Page or Instagram account to OM CRM;
• People who wrote to such a business via Messenger or Instagram Direct.

2. Remove OM CRM in Facebook

1. Open Facebook and go to Settings & privacy → Settings.
2. Open Business integrations (if you connected a Page) or Apps and websites.
3. Find OM CRM and click Remove. Confirm.

Access is revoked immediately: our tokens stop working and we no longer receive new data. Data already stored is deleted on request — see below.

3. Remove OM CRM in Instagram

1. Open Instagram → your profile → Menu → Settings and activity.
2. Go to Website permissions → Apps and websites (on some versions: Security → Apps and websites).
3. Under Active, find OM CRM and tap Remove.

4. Remove OM CRM in Threads

1. Open Threads → your profile → Settings (☰).
2. Go to Account → Website permissions.
3. Under Active, find OM CRM and tap Remove.

5. Revoke OM CRM access in TikTok

1. Open TikTok → your profile → Settings and privacy.
2. Go to Security & permissions → Authorized apps (in some versions: Manage account → Apps).
3. Find OM CRM and press Revoke access.

6. Disconnect inside OM CRM

An administrator can open Integrations → Instagram / Messenger (Meta) or Integrations → TikTok and disconnect the account (for TikTok we also revoke the access on TikTok’s side). Its access token is erased immediately. The conversation history is kept until you ask us to delete it, so your team does not lose records by accident.

7. Request deletion by email

1. Write to support@omcrm.pro with the subject “Data deletion request”.
2. Specify: the Facebook Page name or Instagram username; your name as shown on Facebook/Instagram (or the business name); what to delete — everything, or specific conversations.
3. We confirm receipt within 5 business days and may ask you to confirm that you control the account.
4. We delete the data within 30 days and confirm it by email.

8. What is deleted

• access tokens and connection records (IDs, names, granted permissions);
• Page and Instagram account records;
• conversations and messages, contact profiles and saved profile pictures;
• stored comments, mentions, post previews and the business’s replies to them;
• Lead Ads submissions received from Meta and the leads created from them — at the request of the business that owns them;
• AI agent records related to these conversations;
• leads created from these conversations — at the request of the business that owns them;
• ad account data and statistics cache;
• Page and account insights, post statistics and audience data;
• Content plan media library (files) and posts, Threads and TikTok connections and tokens, TikTok statistics snapshots and video records;
• technical logs that refer to the account.

9. What may remain

• encrypted backups — they rotate and the data disappears from them within 30 days;
• rare encrypted archive snapshots used only for disaster recovery and accessible only to the Operator;
• data we must keep by law (for example, accounting documents with our business customers);
• notifications already delivered to the business’s own chats (e.g. Telegram) — they are controlled by the business.

10. If you wrote to a business

The business you wrote to controls your conversation. You can ask it directly, or write to us at support@omcrm.pro: we will pass the request to the business and, if the request is valid, delete the data within 30 days.

More about processing: Privacy Policy.